The Hush Warranty

The Hush Warranty

All Hush products are covered by a 1 year limited warranty. For an entire 365 days after your purchase, if you experience any manufacturing defect that is covered under our warranty, we will provide you with a one-time replacement of the original blanket size purchased. This includes all components of the blanket or any other Hush item.

If the warranty claim happens during your 100 Night Money Back Guarantee period, we will ship you the replacement after we receive the issued product and it will end your 100 night trial period. Hush will treat the replacement as completion of the 100 Night Money Back Guarantee.

The Hush Mattress is covered by a 10 year manufacturer warranty. This covers structural defects to the mattress that should not happen through normal wear and use. (Eg. Springs popping up through the fabric, foam wall separation, etc.).

We will work with you to either get it repaired or send a replacement if necessary.


Are You Covered?

The Hush Blanket warranty covers the original purchaser of any Hush Blanket who is located in Canada and the US. Any warranty is only valid for the period of time the blanket is owned by the original purchaser of the blanket. The original purchaser, for the purposes of this warranty, will be the individual whose details are associated with the e-commerce purchase (we refer to the email in the process). Please keep a copy of the receipt which was sent to the email address on record on the date of purchase.

Photos, and original proof of purchase may be required upon a warranty request in order to identify and assess the warranty issue.

Hush Black Mega Knit Weighted Blanket, Hush Dani Bed Frame, Hush Bed Frame, Hush Blackout Eye Mask, Hush Slides, and Hush Hoodie are final sale.


What is Covered and What is Not Covered

Covered Not Covered

Zipper tear and/or break. 

A disconnection between the slide and the bottom stop. Rips or breaks due to aggressive pulling on the zipper teeth. 

Any physical flaw in the blanket that causes material to split or crack, despite normal usage and proper handling.

Comfort preference or blanket size preference.

Any defect or flaw in the zipper or hook assembly of the inner blanket. Hush may decide to repair or replace the defect.

Any stains, burns, tears, cuts, or liquid/moisture damage resulting from use by customer or their environment. This is includes pet damage. 

A large portion of loose threads throughout the blanket.

Damage due to improper washing. Cover shrinking due to use of dryer or tear due to non delicate washing or drying. 

Holes or leakage of the inner beads falling out of the blanket.

Product that is sold by an unauthorized or authorized retailer or product that is in any way sold as “used” or any other similar wording indicating the product is not “new”.

All 3rd party purchases must be taken up directly with the point of purchase. Hush will not take responsibility for purchases made outside of the Hush E-commerce store.


Replacements...on us!

Aside from the above terms, Hush will not charge the customer to repair or replace a blanket if it is deemed defective during the length of this warranty. No new warranty will be provided for the replacement product once it is shipped. The warranty approval process is up to Hush's sole discretion, and not up to the customer’s interpretation of our warranty policy at any point.